How to reset the BlackBerry smartphone to factory defaults

How to reset the BlackBerry smartphone to factory defaults

To reset a BlackBerry® smartphone to factory defaults, complete the following steps:

Warning: Back up the data from the BlackBerry smartphone to a computer. For assistance with backing up data on the BlackBerry smartphone, see KB12487.

On a 32-bit Windows XP to Windows 7 operating system (OS), complete the following steps:

1. Connect the smartphone to the computer.
2. On the computer, click Start > Programs > Accessories > Command Prompt. (Note: For Windows Vista® and Windows® 7, right-click and run as Administrator.)
3. Type cd C:\Program Files\Common Files\Research In Motion\Apploader and press ENTER.
4. Type loader.exe /resettofactory and press ENTER.

Note: For steps to perform this function within the BlackBerry® Desktop Software's graphical interface, see KB27243

On a 64-bit Windows XP or Windows 7 OS, complete the following steps:

1. Connect the smartphone to the computer.
2. On the computer, click Start > Programs > Accessories > Command Prompt. (Note: For Windows Vista and Windows 7, right-click and run as Administrator.)
3. Type cd C:\Program Files (x86)\Common Files\Research In Motion\Apploader and press ENTER.
4. Type loader.exe /resettofactory and press ENTER.

Note: For steps to perform this function within the BlackBerry Desktop Software's graphical interface, see KB27243

Note: BlackBerry® Desktop Software 4.7 to 6.0 must be installed on the computer. The BlackBerry smartphone must be running BlackBerry® Device Software 4.3 to 6.0.

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