Unable to send or receive emails on iPhone, iPad, or iPod touch

Unable to send or receive emails on iPhone, iPad, or iPod touch, mails are not receiving in iOS devices

Resolution

If you are unable to send or receive email, try the following steps:

1. Restart the iOS device.

2. Tap Safari and attempt to load a webpage to ensure that the device has Internet access. If you're unable to load a webpage, try the Wi-Fi assistant.

3. Try an alternative Internet connection.

o If your email is provided by your Internet provider, try connecting from the home network.

o If your iOS device has an active cellular data plan, try to disable Wi-Fi: Tap Settings > Wi-Fi and turn off Wi-Fi.

o If not, try an different Wi-Fi network.

4. Delete the account from Settings > Mail, Contacts, Calendars and then add the email account again on the iOS device.

5. Log in to your email provider's website to ensure that the account is active and the password is correct.